What should I do if my jacket's zip is stuck?
1. Gently tug: Try gently tugging on the zip first to see if it comes undone. Sometimes the zip is only slightly stuck and using light force may solve the problem.
2. Lubricate: You can apply some wax or lubricant to the zip before trying to pull it. Make sure the lubricant does not stain the jacket or cause other damage.
3. Clean the zip: Sometimes zips get trapped in dirt, grime or fibres and this can cause snagging. You can use a cotton swab or soft brush to clean the sliding part of the zip to get as much dirt out as possible.
4. Zipper hydraulics: You can try pressing your fingers against the stuck part of the zip and then pulling the zip with force. Sometimes this hydraulic action will allow the zip to be unzipped smoothly.
What should I do if my jacket becomes distorted during the washing process?
1. Reshape: If the jacket becomes distorted during washing, you can try gently stretching the jacket while it is still wet to restore the original shape. Be careful not to apply too much pressure as this may damage the jacket further.
2. Hand straightening: For minor distortions you can use hand straightening to repair them.
3. In situ ironing: For minor distortions, you can try ironing in situ. Please ensure that the fabric of the jacket is the right temperature for the iron before ironing and use the steam function to lightly spray the garment before ironing and then gently iron on a low temperature.
4. Specialist dry cleaners: If the distortion of the jacket is a serious problem or you are unsure how to deal with it, it is advisable to take the jacket to a specialist dry cleaner or refinisher.
What should I do if my jacket comes unstitched?
1. Trim gently: If only a small piece of thread has come out, you can use scissors to gently trim off the detached thread to prevent it from growing.
2. Re-stitch by hand: For small stitches, you can stitch by hand using a needle and thread to match the colour of the jacket. Align the detached areas of the jacket and use a small needle and thread to sew along the original stitching.
3. Using a sewing machine: If the stitching is more severe or a stronger repair is required, you can use a sewing machine to make the repair. Align the stitched areas of the jacket and use a suitable thread and sewing machine to mend them.
Shipping method and calculation of shipping cost
We offer free shipping on all orders for the entire site.
We use Fedex Shipping from 1191 Brookside Dr, Hanahan, South Carolina and the shipping time is 3-5 business days.
Return and exchange validity period
The site supports 30 natural days to return or exchange products without reason.
If you receive the product more than 30 natural days, we will not be able to provide you with a return or exchange service.